The House of Yoga

General Terms and Conditions policy

All members of The House of Yoga acknowledge having read the present terms & conditions and undertake to respect them.

General Sales Terms

– All purchases are final. The House of Yoga does not offer refunds on services or products for change of mind, change of address, injury, illness, or any other reason
– Prices may increase over time. Any price variation will only apply to new monthly subscriptions, class passes, single class purchases, workshops, events, and programs purchased at that point in time.
– If purchasing packages requires payments to be made in instalments, the applicant agrees to approve such instalments be made by credit or debit card on the dates as predetermined in the services contract.
– All memberships (monthly subscriptions, class passes, single class purchases, workshops, events, and programs) are nominative and non-transferrable.
– Memberships (monthly subscriptions, class passes, single class purchases, workshops, events, and programs) may not be shared. Anyone caught sharing them will be denied entry and forfeit their membership/class pass/access to any other class, workshop or event permanently.
– It is the responsibility of the member to settle any unpaid participation in a class, workshop, or another event at the studio (as well as any negative balance on their The House of Yoga account). The House of Yoga reserves the right to suspend the member’s membership until the unpaid participation (and/or negative balance) is settled.
– Gift cards can be redeemed for monthly subscriptions, class passes, single class purchases, workshops, events, programs, or any other products available. They are not redeemable for cash.
– You must ensure that the details provided by you on registration or at any time are correct and complete.

Unlimited subscriptions, class passes, and single class purchase

– Unlimited subscriptions consist of unlimited memberships that are purchased with a single payment.
– Class passes consist of a 5-class, a 10-class and a 20-class pass. The single class purchase consists of a pass for a drop-in class of your choice.
– Unlimited monthly subscriptions give access to unlimited classes but excludes workshops and other special courses or events.
– Class passes and single classes give access to all offered classes but exclude workshops and special events.
– The Trial Pass is an introductory offer for new clients only. It is available only once per person. This pass gives access to unlimited classes in our studio for 2 weeks, but excludes workshops and other special courses or events.
– Anyone caught buying a Trial Pass under two different accounts will be denied all future entry and the second Trial Pass will be suspended immediately with no refund.
– The Yoga Starters’ Course consists of 12 classes over a 3-month period. Its purchase gives access to Yoga Starters’ classes but excludes other studio classes, workshops and other special events. A Flexi Option at a reduced fee is possible. It gives access to 9 classes of choice of the Yoga Starters’ Course but excludes other studio classes, workshops and other special events.
– The 5-class pass expires within 3 months of the activation of the pass. The 10-class pass expires within 6 months of the activation of the pass. The 20-class pass expires within 8 months of the activation of the pass. No refunds are offered due to illness, injury, change of address, or any other reason.
– Holders of memberships with recurring payment agree to a recurring automatic billing, with a 2-month minimum commitment in the case of the 1-Month Membership and a 12-month minimum commitment in the case of the 12-Month Membership. Unless you terminate the contract, a recurring billing will continue each month. You can request to suspend the contract at any time providing a 14-day notice via email after 2 months in the case of the 1-Month Membership or after 12 months in the case of the 12-Month Membership.

Booking Policy

– Payment for all classes must be received prior to the scheduled class to ensure your spot.
– Classes must be booked in advance. Classes are available for online booking prior to class.
– “Book Class” allows you to book a class.
– “Add to Waitlist” allows you to put your name on the waiting list in case the class is fully booked.
– A notification will be sent to you by email as soon as your booking has been confirmed.
– Confirmed members are required to do the check-in at the front desk 5 minutes before the class starts at the latest.
– Your reserved spot is valid until class start at the latest. After that, your reservation will be cancelled, and any spots left will be offered to members waiting at the front desk.

Cancellation Policy

– If you can’t make it to your scheduled class, please cancel your spot to make your place available to others.
– Cancellations must be made via our mobile app maximum 3 hours prior to a class.
– Cancellations will not be accepted via email.
– In case of late cancellations or no-shows, classes will be charged in full or deducted from class passes.
– We allow unlimited membership holders 1 late cancel per month. For every other late cancel starting with the second one, you will be automatically charged a €5 penalty fee, while for no-shows you will always be charged a €10 penalty fee.
– Trial Pass holders will be charged a €5 penalty fee for late cancels starting with the second one and a €7 penalty fee for all no-shows.
– If the penalty fees cannot be charged, all future schedule classes will be cancelled and future bookings will be suspended until the fees remain unsettled.
– Being on a waiting list for a class is like a commitment to joining that class. If a spot becomes available up until 2 hours before class you will automatically be added to the class and informed by email.
– If you were waiting for a spot but have changed your plans in the meantime, please remove yourself from the waiting list, otherwise you run the risk of being automatically added to the class and losing your credit if you can no longer make it to class.

Self-practice time

– You may access our studio during our opening hours and outside our group classes to use our mats and equipment and practice by yourself for up to 45 minutes.
– In order to access the studio, you must hold a valid membership or class pass. A credit will be charged from class passes.

Studio Rules

– Every possible effort is made to deliver classes and services on time as advertised. However, the schedule may be subject to change or cancellation without notice. Should this happen, we will go above and beyond to replace any cancelled class in a timely fashion.
– If you have a monthly subscription, The House of Yoga will not refund, transfer or offer compensation of any kind for classes that are late, changed, or cancelled for any reason.
– If you have a class pass, the class credit won’t be deducted from your pass in case of a class cancellation.
– Should a class from the Yoga Starters’ Course be cancelled, The House of Yoga will make up the cancelled class at a later date and communicate it to all participants in a timely manner.
– Should a workshop or a special event be cancelled, refunds will be sent to all participants.
– The studio opens 20 minutes before class and closes 20 minutes after class.
Late entry is not permitted. Once a class has started, the entrance door will be locked. In case of late arrival, you may not be allowed into the studio and your class will not be refunded.
The House of Yoga is not responsible for any loss, damage, or theft of personal property.
The House of Yoga reserves the right to refuse entry.
The House of Yoga owners, managers, teachers, and all employees cannot be held liable for any injury that may have occurred during a class and in the studio.

Suspension Policy

– Class passes and memberships may be suspended for medical reasons upon submission of a doctor’s notice. The suspension is of maximum 4 weeks in a row. and may only be done once per pass or membership. 
– The suspension request must be made via email, mentioning a start and an end date.
– Requests for suspension must be made with a 7-day notice period before the start of the suspension.
– The validity of already expired passes or memberships will not be extended. 

General Data Protection Regulation (GDPR), Information, Privacy & Security Policy

– Information published on this website is provided for the use of its visitors. Even though care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages.
The House of Yoga may alter the information on its website from time to time.
The House of Yoga shall have no liability arising from the use by any party of the information on this website.
The House of Yoga does not guarantee that the website, its contents, or hypertext links are virus free or uncontaminated. It is recommended to make your own virus checks and to implement your own precautions in this regard. The House of Yoga excludes all liability for contamination or damage caused by any virus or electronic transmission.
– Your personal data remain fully confidential.
– Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information.
– All emails and newsletters from our sites allow you to opt-out of further mailings.
The House of Yoga will never sell trade, rent, exchange, or otherwise share your personal information with any other person, company, or organization.